Website Plugin Troubleshooting

I don’t see the Website Plugin tab

The Website Plugin is part of the Pro and Ultimate plans. Check Account Settings › Subscription. You also need to be the account owner or a root-organization admin.

The plugin says it isn’t allowed on my website

The website isn’t in the key’s Hosted Websites. Edit the key and add the exact address in your browser bar, https:// included. www. and no-www. count as different websites. On GoDaddy and similar builders, also turn on Allow Hidden Website Addresses.

The plugin shows nothing, or “key invalid”

The key was revoked or mistyped. Copy a fresh embed code from Account Settings › Website Plugin and replace the old one.

I changed a setting but my website looks the same

Settings live in the embed code, not in SportNinja. Copy the code again after every change and replace the old code on your website.

My font didn’t change

Type the font exactly as Google Fonts lists it, like Open Sans, not open-sans or OpenSans. A name the plugin can’t use shows an error under the field and is left out of the code.

The plugin is cut off or has a scrollbar

Clear Max Height under Theme › Layout so the plugin grows with its content. In Wix, also make the HTML box taller.

Tip

Still stuck? Contact support with your website’s address and a screenshot of what you see.